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Essential questions colleges and universities should be asking to optimize an innovative student support model

 

Higher Ed Dive – Latest News

Education leaders must prioritize student experience, streamline administrative processes, and leverage AI, digital communications, and automation. Universities can implement virtual agents to manage high-need areas and answer FAQs, freeing staff for complex situations. A custom student portal can provide tailored information, supported by generative AI for accurate responses. Text messaging can improve engagement, while customer journey mapping provides visibility into student interactions. Universities can integrate new innovations without disrupting existing systems, reducing change fatigue and delivering faster results.

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